Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window You may request a return within 30 days of receiving your order.

How to Request a Return To initiate a return, email us at help@passportowander.com with "Order Return" in the subject line. Please include your order number and reason for return. Our team will manually review your request and respond within 2 business days.

Return Shipping Once your return is approved, a prepaid return label will be provided to you within 2 days at no cost to you.

Restocking Fees We do not charge any restocking fees.

Refunds Once your return is approved, your refund will be processed automatically to your original payment method. Please allow a few business days for it to appear depending on your bank or card provider.

Cancellations If you need to cancel an order, please email us as soon as possible at help@passportowander.com with "Order Cancellation" in the subject line. We'll do our best to cancel before it ships, but we cannot guarantee cancellation once fulfillment has begun.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us immediately at help@passportowander.com with photos and we'll make it right.